Refund policy

RETURN POLICIES

Slay Veigh Slay does not accept returns. Requests for exchanges, or reports of errors or damaged items, must be made within 3 business days of the delivery date. Please be sure to consult the size chart on the clothing item BEFORE checking out.

Returns on books are not accepted. We understand that you may not like a story, but just like any book, movie, or tv show, we cannot guarantee you will fall in love with the story. However, you can request an exchange for a damaged item.

EXCHANGES 

Exchanges will be subject to a processing fee of up to $15 per item. Please email info@cultureelstories.com in order to receive exchange instructions. Exchanges on limited release and exclusive items are not guaranteed. Please fully ensure your order is correct BEFORE checking out! 

Any return exceptions will be refunded via store credit in the form of a Slay Veigh Slay E-Gift Code. Credits are processed within 7-10 business days of your item(s) delivery to us. Exceptions are not guaranteed and are to the discretion of our leadership team based on inventory, current shipping times, and availability of limited release and exclusive items. Worn items are not eligible to be exchanged. 

Order alterations generated by Slay Veigh Slay will be accompanied by an email to the address used to place the order and refunded via E-gift Code, in the case of unavailable or cancelled items. 

Slay Veigh Slay is unable to add discount codes to orders after they have already been placed, and no more than one code can be used on a single order. 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at slayveighslay@gmail.com.